2012 Product Technical Support
Click this link for MAC Product Technical Support
Click this link for 2011 or older Product Technical Support
At Real World Training, we strive to create trouble-free training products. However, we realize that different computer configurations can create conflicts with our software. This page contains resolutions to known issues with some of our CD/DVD-ROM training products.
If your problem is not listed, or if this page does not solve your installation or program operation problem, fill out a simple form to receive a call back from one of our support technicians. We will contact you within 1 business day, between 8:00 AM to 5:00 PM Central Time, Monday-Friday.
Select from the list of potential issues:
Audio "Messed Up" - Sounds like "Chipmunk" - Starts OK then Gets Worse
Audio "Messed Up" - Sounds like "Chipmunk" - Starts OK then Gets Worse
Problem:
After installation, you try to play a topic and the audio starts off fine, then start "blipping", "chirping", and gets progressively worse until the audio sounds like a "Chipmunk".
This problem is due to a bug in a previous release of Adobe's Flash Player. However, Adobe has released a new flash player that resolves this issue in less than 5 minutes.
Solution:
Fix the Chipmunk Audio problem: Click this link to install the Flash 10 player.
Follow the on-screen instructions to complete your download. Your learning product will now run error free!
Back to top