Mac Product Technical Support 

At Real World Training, we strive to create trouble-free training products. However, we realize that different computer configurations can create conflicts with our software. This page contains resolutions to known issues with our Learning Intuit QuickBooks Accounting for Mac training product.

If your problem is not listed, or if this page does not solve your installation or program operation problem, fill out a simple form to receive a call back from one of our support technicians. We will contact you within 1 business day, between 8:30 AM to 5:30 PM Central Time, Monday-Friday.

Select from the list of potential issues:

I get a message saying “the program has stopped working and needs to close”

The audio and video do not match up, or the program skips

Problem:

• A warning message appears that says “the program has stopped working and needs to close”.
  
  Solution:
  

  Uninstall your current version of Adobe Flash Player.
  Click this link to be directed to Adobe.com.
  There you should download the newest version of Adobe Flash Player that includes a debug player or content debugger (i.e. a Debugger version). Follow the instructions to download the appropriate player.

  
  

  Your product should now operate without incident.

  
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Problem:

• The audio and video are out of sync, or skip.
  
  Solution:
  

  This problem is usually caused by an outdated version of QuickTime.
  Click this link to be directed to Apple.com.
  Follow the instructions to download the appropriate player.

  
  

  Your product should now operate without incident.

  
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